1. Information We Collect
We may collect the following categories of personal and technical information:
a. Personal Information
- Full name
- Email address
- Date of birth
- Residential address
- Government-issued ID (for KYC purposes)
- Phone number
- Payment and bank details
b. Account & Transaction Information
- Account activity (e.g., logins, trade history)
- Deposit and withdrawal records
- Wallet addresses
- Membership subscriptions
c. Technical Information
- Device information (browser type, OS, IP address)
- Log data and cookies
- Location data (based on your IP address)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Facilitate cryptocurrency transactions
- Provide customer support
- Prevent fraud and comply with legal obligations (e.g., AML/KYC regulations)
- Send important service updates and transaction alerts
- Improve platform functionality and user experience
- Offer tailored content, promotions, and membership suggestions
3. Sharing of Information
We do not sell your personal information. However, we may share your data in the following scenarios:
- With Service Providers: For payment processing, identity verification, hosting, or technical support.
- To Comply with Legal Obligations: When required by law, regulation, or legal process.
- To Prevent Fraud or Protect Rights: If we suspect fraud, violation of our Terms, or threats to user safety.
- In a Business Transfer: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or regulatory requirements. If your account is terminated or becomes inactive, we may retain certain data for a specified period to comply with laws or resolve disputes.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Authenticate sessions
- Analyze site usage and performance
- Provide a personalized experience
- Improve security
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the platform.
6. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular audits and access control protocols
- Two-factor authentication (2FA)
However, no online platform is completely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for processing
- Object to data processing or request restriction
- Export your data (data portability)
To exercise these rights, please contact us using the information provided below.
8. International Data Transfers
If you are located outside the jurisdiction where Trade operates, your information may be transferred and processed in other countries. We take appropriate safeguards to ensure your data remains protected according to this Privacy Policy.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page, and the effective date will be updated. Continued use of our services after changes means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.